Legal

Terms & Conditions

Please read these terms carefully before booking our matcha service.

Last updated: June 12, 2026

1. Service Agreement

By booking our matcha service, you agree to these terms and conditions. Modo Matcha ("we," "us," or "our") agrees to provide matcha service for your event ("the Event") subject to these terms.

2. Booking and Payment

  • A 50% non-refundable deposit is required to secure your booking date.
  • The remaining balance is due 3 days before your event.
  • Events outside Los Angeles and Orange County may include a travel fee, quoted in your proposal.
  • We accept payment via bank transfer, major credit cards, or other agreed-upon methods.

3. Cancellation Policy

  • Deposits: The 50% deposit is non-refundable under any circumstances.
  • Balance Payments: Refunds for the remaining balance are evaluated case-by-case and require written notice at least 7 days before the event.
  • Force Majeure: No refunds for events canceled due to weather, pandemics, or unforeseen circumstances beyond our control.
  • We reserve the right to cancel due to unforeseen circumstances, in which case a full refund will be provided.

4. Event Requirements

  • Client must provide adequate space (minimum 8' x 8').
  • Access to electricity on a dedicated circuit is required.
  • Elevator access is required for multi-floor venues.
  • Client must designate an onsite contact person.
  • Setup area must be accessible for our equipment.

5. Service Delivery

  • We will arrive approximately 1 hour before your event for setup.
  • Service duration will be as agreed upon in your contract.
  • We will handle all setup, service, and cleanup.
  • Our staff will maintain professional conduct throughout the event.
  • Event details (time, location, guest count) must be finalized 14 days before the event.
  • We reserve the right to terminate service if client behavior endangers our staff or equipment.

6. Liability and Insurance

  • We carry appropriate liability insurance for our services and can provide a certificate of insurance on request.
  • We are not responsible for damage to venue property beyond normal wear.
  • We are not liable for damages from power outages or inadequate client-provided electricity.
  • We are not liable for injuries resulting from venue conditions or guest actions.
  • Client is responsible for ensuring the venue allows outside catering services.
  • We are not liable for food allergies or dietary restrictions.

7. Food Safety and Quality

  • We use only premium, food-grade ingredients.
  • All equipment is sanitized before and after each event.
  • Our staff follows proper food safety protocols.
  • We cannot guarantee allergen-free preparation.

8. Weather and Force Majeure

  • For outdoor events, we reserve the right to modify setup for weather conditions.
  • We are not liable for service delays due to weather, traffic, or other unforeseen circumstances.
  • In case of extreme weather, we will work with you to reschedule your event.

9. Client Responsibilities

  • Provide accurate event details and requirements.
  • Ensure the venue allows outside catering services.
  • Provide access to the setup area at the agreed-upon time.
  • Communicate any changes or special requests in advance.

10. Intellectual Property

  • Our branding, recipes, and service methods are proprietary.
  • Photos taken during service may be used for marketing purposes unless otherwise agreed in writing.
  • Client photos featuring our service are welcome with proper attribution.

11. Privacy and Data Protection

  • We collect and process personal data in accordance with our Privacy Policy.
  • Client information is used solely for service delivery and communication.
  • We share client information with third parties only as described in our Privacy Policy.

12. Dispute Resolution

  • We aim to resolve any issues amicably and promptly.
  • Any disputes will be resolved through direct communication where possible.
  • These terms are governed by the laws of California.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

14. Contact Information

For questions about these terms or to discuss modifications, please contact us:

15. Agreement

By booking our service, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. These terms constitute the entire agreement between you and Modo Matcha regarding our services.